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Contact Us
Frequently asked questions
How do I track my order?
When you place an order with us you will be given an estimated delivery date. If your order has not arrived by this date then please contact us and we will be able to track your order for you. If you have used our DPD next day service you will receive tracking information directly from DPD.
How do I change the engraving on an order I
just placed?
just placed?
If you have placed an order and notice an error in the engraving details on your order confirmation please contact us on 0344 5678 365 immediately.
How do I return a faulty product?
Please visit our Returns & Warranties page for more information. If you have any further enquiries we can be contacted using the form below.
Delivery queries
Please visit our Delivery page for more information on the services we use. If you have any further enquiries we can be contacted using the form below.
How do I get a VAT receipt?
Contact us using the form below and we will e-mail a PDF copy of your VAT receipt.
My order is being delivered as a gift, will they
receive a copy of the invoice?
receive a copy of the invoice?
When an order is placed with a different billing and delivery address and name, we do not include the pricing details on the invoice. The addresses are still included so the recipient can see who has sent them the gift.
Frequently asked questions
How do I track my order?
Phone us, we pass on tracking number, unless it can be added to the dispatch email?
How do I change the engraving on an order I
just placed?
just placed?
Phone us!
How do I return a faulty product?
Visit the returns page.
Delivery queries
Visit the delivery page.
How do I get a VAT receipt?
Contact us using the form below and we will e-mail a PDF copy of your VAT receipt.
My order is being delivered as a gift, will they
receive a copy of the invoice?
receive a copy of the invoice?
When an order is placed with a different billing and delivery address and name, we do not include the pricing details on the invoice. The addresses are still included so the recipient can see who has sent them the gift.
Buck Store
25 Lansdown Estate
Gloucester Road
Cheltenham
GL51 8PL
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