Contact Us

When you place an order with us you will be given an estimated delivery date. If your order has not arrived by this date then please contact us and we will be able to track your order for you. If you have used our DPD next day service you will receive tracking information directly from DPD.

If you have placed an order and notice an error in the engraving details on your order confirmation please contact us on 0344 5678 365 immediately.

Please visit our Returns & Warranties page for more information. If you have any further enquiries we can be contacted using the form below.

Please visit our Delivery page for more information on the services we use. If you have any further enquiries we can be contacted using the form below.

Contact us using the form below and we will e-mail a PDF copy of your VAT receipt.

When an order is placed with a different billing and delivery address and name, we do not include the pricing details on the invoice. The addresses are still included so the recipient can see who has sent them the gift.

Our delivery information can be found here: https://www.buck-store.co.uk/delivery

You will be contacted by the courier with tracking information for your parcel. If you have not received this or would like some help do contact us on +44 (0)344 5678 365 or use the NEED HELP box below to contact us.

No, not at all. We do all our personalisation in house so we can have it with you the very next day (in the UK) if you order before 2pm and select Next Day delivery, or whichever delivery method you choose.

2pm. Please select Next Day Delivery at checkout.(UK orders only)

All UK orders are sent with Royal Mail, if you select Express or Standard delivery. We use DPD for our next day service and for all battery orders. International orders are processed through our delivery partner – GlobalE and they will let you know which courier will deliver your parcel.

Please contact us as soon as possible and we may have time to change it, if it has not already been dispatched. Our number is +44 (0) 344 5678 365.

We select the most appropriate character limit to give the best possible result but if you need a little more room we may be able to help. Please use the NEED HELP box below to contact us, with details of the item you want and the message you’d like engraved and we’ll be able to let you know if it’s possible.

We can, we will need your logo in an eps or ai file format. There is a small set up charge of £50 to arrange this. Please email us with the product you’d like and your logo – we will contact you to discuss.

Yes, if you’d like to check with us before ordering, please use the NEED HELP form below.

For information on returns please click here : https://www.buck-store.co.uk/returns-warranties All items must be returned in their original packaging.

Yes, if you’re not happy with the item we will have it back, even if it has been engraved.

Buck knives and tools are covered by a Forever Warranty– to have your tool looked at please complete this form and send both direct to Whitby & Co, the address is on the form. https://cdn.shopify.com/s/files/1/2595/9964/files/Warranty_Returns_Form_060619.pdf?271

If an item is out of stock it won’t appear on our website but you may be seeing it on a webpage that’s been stored in your browsing history.

When the billing address and delivery address is different the invoice will not show the price. If you are buying for someone at the same address as the billing address the invoice will be included within the delivery box.

We can take your order over the phone, however we will ask you to complete the payment online using a secure link that we will send to your email address. Our phone number is 0344 5678 365 and we are open Monday – Saturday, 9am – 5pm GMT.

We aim to process all orders received before 2pm on the same day – you’ll receive email updates from us so that you know when your order has been posted, this shows as ‘Completed’ and you’ll have tracking information for your parcel.

If you are purchasing a bladed product we will need to be sure that you are over the age of 18 before sending out your order. To do this, we use AgeChecked, an online secure verification company.

Please click here for the laws around carrying a bladed product in the UK: https://www.buck-store.co.uk/knife-age-restrictions/

We are based in Cheltenham and are not open to the public but if you would like to collect your parcel directly from us, please contact us on 03445678365.

Absolutely, we are based in the regency town of Cheltenham Spa and our phone lines are open from 9am until 5pm, Monday to Saturday GMT. Our number is +44(0)344 5678 365 and we’ll be happy to help you.