You can return goods you have ordered from us for any reason at any time within 60 days after the day of receipt for a full refund or exchange.
All goods must be returned unused and with their original undamaged packaging with all contents included for a refund to be granted.
Please include your name and order number, and brief statement of the reason for return and if you would prefer a replacement, alternative product or refund.
We offer a FREE returns service on all products for UK orders. Simply fill out the form HERE, print the label and drop your parcel off at your local Post Office.
Engraved Orders: We are so confident that you will be delighted with the quality of the engraving that if for any reason you are not completely satisfied we still offer our no quibble returns service.
Each Buck knife sold by Buck-Store carries a 25 year manufacturer’s warranty. Buck-Store will replace any item that is found to be damaged or faulty when returned to us within 28 days of purchase.
Should a product develop a fault and become defective outside of the first 28 days of receipt of goods, all warranty claims will be handled by the UK distributor Whitby & Co. Please visit the Whitby & Co Warranty Page or call on 01539 766 626.
Buck Store does not stock all replacement parts and any spare blades, nor does it offer a repair service. Enquiries of this nature should also be directed to the UK distributor.
If there is anything more we can do to help, please do not hesitate to contact us